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terms & conditions

Together with the references contained here in, these terms and conditions apply to any agreement that we, lila linnen B.V., enter into with you. Do you have any questions, please do not hesitate to contact us via hello@lilalinnen.com. We reserve the right to amend these terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

lila linnen
Rotsstraat 9
9870 Olsene
East Flanders, Belgium

1. products

We sell home products in linen. 

2. registration

To order a product, you have to register for our service. For this, you need to provide personal information to us. You declare that you accurately provide such information and that you will keep such information up to date. We take great care in protecting your personal information (personal data). For more information, please look at our privacy statement (as published on our website). Please ensure you will use strong passwords only and that your passwords are kept secret. You are responsible for safeguarding this information and any abuse of your account resulting from the loss of this information, is for your own risk.  

3. payments

The (total) price of our products are indicated in our webshop. You agree to make a payment after purchasing the goods. 

Shipping costs under €150 are borne by the consumer. Free shipping on orders above €150 in Belgium. For all other countries, please check our shipping policy. 

4. delivery & shipping

We will ship your goods within a timeframe of 2-5 working days. Products will not be shipped in weekends and holidays. 

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. Bpost is our fulfilment partner and handles distribution of our products. We undertake to deliver products within 21 days. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product. All shipping fees are calculated at the checkout. 

5. returns

We strive to deliver the best possible products. If, however, you are unsatisfied with your order (or certain products within an order), then you can return it within 14 days (the "Withdrawal Period") of receiving the order. You must first send an email to hello@lilalinnen.com informing us of the product(s) you wish to return, the order number of the order and your bank account details. Please also inform us of the reason for the return so that we can continue to improve our merchandise and our service. Our return address is Rotsstraat 9, 9870 Olsene (East-Flanders), Belgium.

Shipping costs will be at your expense.

 

Upon confirmation by us, you must send the product(s) back within 2 (working) days. We will fully refund the purchase price within 21 days after having received and reviewed your returned product.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. Please keep in mind that only unwashed, unworn, or defective merchandise may be returned. All returned items must have the tags attached along with the original sales receipt. 

If you wish to return a product to lila, please always request a receipt for your return. 

6. liability 

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.  

7. intellectual property 

All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). It is illegal to copy, use, or distribute any information from lila linnen's website without first acquiring written permission. Visitors and users of  lila linnen's website may not claim any rights pertaining to the information on the website. None of the text or graphics from lila linnen's websites may be partially, or wholly be copied or publicly used for printing, photocopying, faxing, overtyping, in an electronic database, or for any other reproduction purposes. 

8. complaints

If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to hello@lilalinnen.com. We will process your complaint as soon as possible, but in any event within seven working days. Should it take longer to handle your complaint, you will receive a notification within two working days to confirm that we have received your complaint, together with an indication of when we expect to respond. 

9. contact

lila linnen

Rotsstraat 9

9870 Olsene

East Flanders, Belgium

hello@lilalinnen.com

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